Frequently Asked Questions - Staffing Services

  1. Why must I apply through the Division of Personnel?

    The WV Division of Personnel (DOP) was created by law to ensure that all State hiring and promotion decisions are fair and based on an applicant’s merit. As such, we are responsible for ensuring that all hiring decisions are based on equal employment opportunity and merit principles. 
  3. How do I learn about available career opportunities?

    All jobs currently open for application are listed on our website at Scroll through our job listings and apply online. If you want more information about a particular job title, click on the position's title. All information necessary to apply can be found on this page with the "apply" link appearing in the top right.
  5. If I am interested in a position, may I submit a resume in place of an application?

    No. DOP does not accept resumes in the place of an application. All applicants MUST use the official application and valid information MUST be on the application.

  6. What application building tips can you recommend?

    We require a detailed work and education history which highlights all of your relevant qualifications for a position. Be detailed about your daily job duties on each job listed on your application. For example, include details about any types of office equipment you use, computer software you use, vehicles and equpiment you operate, tools you utilize to complete your tasks, etc.

  7. When can I reapply/retest?

    Generally, you can reapply/retest after a 90 calendar day waiting period. If a job title has a different waiting period, it will be stated in the job announcement. However, unless there has been a significant change in your qualifications, you should only reapply if your eligibility expiration date is approaching.

  8. Can I apply for jobs in certain counties or locations?

    Several job announcements do list specific counties where the vacancy is located. Apply for them as you would for any position. Most of these will have a specific closing date. However, many of our open vacancies are listed on a continuous basis which means we are constantly accepting applications for future vacancies. Because it is an impending vacancy we cannot tell you the location. Please indicate county preferences on the application. When a vacancy in that county becomes available your application will be considered.

  9. Do I have to verify my education or license?

    Yes. All post-high school education must be verified in order to be considered. Transcripts must be in the form of an officially authorized transcript or a legible copy. Note: Foreign college degrees and credits are not acceptable unless these are recognized by a regionally accredited American school or by the National Association of Credential Evaluation Services (NACES®).

  10. Do I have to be a West Virginia resident or US Citizen to obtain employment?

    West Virginia residency is not required for most positions. Applicants must be able to legally work in this country.

  11. Are veterans given preference in hiring for State jobs?

    Five points will be added to the passing score of applicants who are qualifying veterans who meet certain criteria (see Veterans page). Another five additional points may be added to the scores of any qualifying veteran with a present compensable, service-connected disability, or Purple Heart Award. Proof of service dates, disability, Purple Heart Award or Campaign Badge, as verified by the DD-214 form, is required before credit can be given. Disability must be verified by letter from the Department of Veterans Affairs.

  12. Do I have to take a test? Where do I go? Do I need an appointment?

    The job announcement will clearly state if a written test is required. Please read the job announcement carefully for details of that specific position. Many state jobs require only that you submit an application for review; you will receive a score based on an evaluation of your training and experience. For those requiring a written examination, it is necessary to take a test at a test center within 90 days.

    Office Support (clerical) jobs may also require a typing test.

    Reporting for a Written Test: Applicants must have submitted an application online prior to testing. DOP requires both a test score AND an application to process tested positions. Those who must use a paper application due to disability or other valid reason should take the completed paper application to the examination center on the day of testing. Applicants reporting for testing must show photo ID or will not be permitted to test. For the locations and schedule of test dates, refer to the testing locations page. You do not need an appointment to test.

    NOTE: We DO NOT offer testing outside the State of West Virginia. 

  13. What are the written tests like? Can I retest?

    Written examinations are composed of multiple-choice questions, each with 4-5 answer choices. Responses are marked on a separate answer sheet. Written examinations are administered within a 3-hour time limit and some job classes require a performance (i.e., typing, data entry) examination. Applicants may not retake the same written examination within a period of 90 days from the previous test date. An applicant may wish to retest to improve his/her score. The new score (higher or lower) will automatically replace any previous score. 

  14. How can I prepare?

    We do not offer specific study guides for written tests. The questions on each test are different. Many published test study guides available in some libraries and bookstores. These and other basic skills review tests (grammar, math, reading, etc.) might be of limited help. Read all the instructions and all the answer choices.  Work at a steady pace, but don’t rush. You should have plenty of time to finish the test within the time limit.

    Written Exam Scoring: Written test scores are always based on the number of items answered correctly. No deduction is made for incorrect responses or guessing. Each test has an established minimum number of correct responses required for passing. For score purposes, raw scores (number correct) are converted to a percentage of total possible points.

    Some tests have a minimum passing score. Scores below the minimum are reported as "Failed" or "Did Not Pass." 

  15. Do you offer special services for persons with disabilities?

    We will provide reasonable accommodations for applicants with disabilities. Applicants wishing to request accommodation for written testing or the application process should call the Staffing Services section at 681-313-2704. Arrangements must be made prior to the test date. 

  16. How will you notify me of my score?

    For both tested and non-tested jobs, all applicants are notified of either a passing final score, "Did Not Pass" (Fail), or a notice of disqualification (did not meet minimum requirements). The dates of your eligibility will be noted on each score notice. Applicants will not be notified when the eligibility time has expired. 

  17. What are Continuous job announcements?

    A continuous job announcement is defined as either a frequent need for a particular job classification or we are building a register of qualified applicants for future vacancies (i.e. - TW, RN, Office Assistant, Secretary, Customer Service Representative, CPS Worker, SSW, etc.)yo

  18. How can I update my record (name, address, etc.)?

    Log in to your online account and update the contact information section. Applicants without computer access can send us a letter informing us of the updated information and we will update your account. However, it is an applicant's responsibility to keep contact information current.

  19. Additional Questions?

    Log in to your online account and update the contact information section. Applicants without computer access can se. After reviewing the information on our website, you may have special questions or need additional assistance. If you need help, please call 681-313-2704. If more convenient, visit us Monday - Friday, 8:30 AM - 4:30 PM at the State Capitol Complex, Building 3, Suite 500.