Audience: Supervisors/Managers
Component IV Credit Eligible
Instructor: TBD
Contact Hours: 6 Hours
Course Description:
Today’s workplaces are teeming with stress, pressure, and tension. Demanding customers, limited resources, increased workloads—all are putting a strain on employees and managers.One of the most common casualties in such an environment is basic civility and courtesy. While these qualities are a fundamental part of high-performing work communities, they are being routinely sacrificed for the sake of expediency, narrow interests, and demanding deadlines.In this session, you will learn the scope and severity of the problems associated with incivility. With your fellow participants, you will explore:- Research data on the risks and costs associated with workplace incivility;
- The disturbing consequences bred by rudeness and disrespect; and
- Action steps that you and your organization can take to create a more civil and respectful workplace environment.
If you believe that your workplace is in danger of becoming one characterized by a lack of compassion, politeness, and courtesy, sign up today for Cultivating a Respectful and Civil Workplace: A Manager's Guide.
This course is available by Special Request.