Audience: All Employees
Contact Hours: 6 Hours
Instructor: Nicole Michaelis, M.A., M.P.A.
DOP-18 Applicable: Component IV
Course Description:
More than any other relationship skill, listening has the potential to distinguish you as a communicator. Unfortunately, inadequate emphasis has been placed on learning how to listen effectively. Consequently, we tend to focus on advocating our positions at the expense of remaining open to the ideas and input of others.
In this program, you will learn the key mindsets and skills associated with successful listening. Through the practice of dialogue, you will learn how to balance the expression of your opinions with a mindful openness to the contribution of others.
In an interesting and participative environment, you will explore:
- The ways in which poor listening may be sabotaging your career;
- How dialogue differs from other forms of conversation;
- How listening can transform relationships and improve decision making; and
- How dialogue can be used to manage conflict and negotiate differences.
Enroll in Dialogue and Listening and learn how you can enhance your relationships and improve your performance!
Audience & Applicability:
This course is designed for and fully applicable to both classified and classified-exempt employees. All content, examples, and guidance are relevant regardless of employment status.
Registration Information:
This course is only available by Special Request.
If you need assistance enrolling in a class, please contact dop.registrar@wv.gov.