Providing Exceptional Customer Service

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​Course Description:

What is good customer service? How can good customer service move to exceptional customer service? What techniques can be used to reduce customer service stress? ​Participants will learn what exceptional service is, how to adapt customer service behavior, how to project a customer-friendly image, and how to handle demanding customers.

In this program, you will:

• Recognize barriers and respond more effectively to customers’ wants and needs;
• Use communication skills to gather information to solve customer problems successfully; and
• Understand and apply the RATER Model for exceptional customer service.

This program is currently only available as an online​ course (OHRD129).​