Virtual Training: Navigating Difficult Conversations

Audience: Supervisors/Managers
Component III choice - DOP-Policy 18
Instructor: Mary S. Bolton, M.S., CPTD
Contact Hours: 6 Hours

Please note that this is a blended class that includes two live virtual training sessions and two out-of-class assignments to process, practice, and reflect.  As such, you will need to adhere to the timelines provided so that you are prepared, and receive credit, for participation in the class.

Please enroll in and complete the short online module, How to Be Successful in a DOP-OHRD Virtual Class,​ prior to taking your first Virtual Training.

Course Description:

How do you confront problems that arise in the workplace?  Do you address employee’s who have missed commitments or may be exhibiting inappropriate behavior, or do you avoid them?

If you are looking for solutions to holding challenging conversations, this program is for you.

Navigating Difficult Conversations will help you:

  • Identify barriers to effective communication;
  • Learn a five phase model for holding challenging conversations; and
  • Practice implementing the five phase model.

Join us for this research based, interactive program and learn new skills that will help you improve performance, develop better workplace relationships, and achieve results.

Navigating Difficult Conversations - CLICK HERE TO REGISTER

2021 1st Semester Sessions:
January 13 - 29: Live Virtual Sessions:​
January 20 & 27, 10:30 AM-12:00 PM
March 9 - 26: ​Live Virtual Sessions: March 16 & 23, 10:30 AM-12:00 PM
​May 11 - 28: ​Live Virtual Sessions: May 18 & 25, 10:30 AM-12:00 PM

Course Schedule and Requirements at a Glance*




Week 1

  • Out-of-class assignments
  • Attend Live Virtual Session

1.5 hours (out of class) 

1.5 hours (live virtual session)

Week 2

  • Out-of-class assignments
  • Attend Live Virtual Session

1.5 hours (out of class)

1.5 hours (live virtual session)

*More specific information including instructions, links, and detailed course assignments will be provided at the beginning of the course.