Navigating Difficult Conversations

Audience: Supervisors/Managers
Component III choice - DOP-Policy 18
Instructor: ​Aju James​, Ph.D.
Contact Hours: 6 Hours​​


Course Description:

How do you confront problems that arise in the workplace? Do you address employee​s who have missed commitments or may be exhibiting inappropriate behavior, or do you avoid them?

If you are looking for solutions to holding challenging conversations, this program is for you.

Navigating Difficult Conversations will help you:

  • Identify barriers to effective communication;
  • Learn a five phase model for holding challenging conversations; and
  • Practice implementing the five phase model.

Join us for this research based, interactive program and learn new skills that will help you improve performance, develop better workplace relationships, and achieve results.

Navigating Difficult Conversations - CLICK HERE T​O REGISTER

2024 Virtual Sessions:​

February 15 - March 7: Google Meet:​
February 22 & 29, 10:00AM - 12:00PM
May 28 - June 18:
Google Meet:​
June 4 & 11, 10:00AM - 12:00PM
​​2024 Classroom Sessions:​​

​April 25
9:00AM - 4:00PM
Capitol Bldg. 7 - WVSTC-Capitol Room​
​June 6
9:00AM - 4:00PM
Capitol Bldg. 7 - WVSTC-Capitol Room​