All applicants for certain clerical titles are required to take and pass the Clerical/Office Support Jobs Examination. This one test encompasses the following clerical/office job titles:
After applying for each job title online, you have 90 days to complete the test at one of our testing locations.
Test Breakdown:Total Items: 100 question format consisting of 4- or 5-option multiple-choice answers (A, B, C, D, E)Allotted Test Time: 3 hoursPassing Score: 47 out of 100
1. Reading Comprehension (12) items). These items test your ability to read, comprehend, and apply written information. No previous knowledge of the material is required.
2. Interpersonal Skills (10 items). These questions relate to your ability to interact with coworkers, customers, and office visitors. They pertain to customer service, making objective decisions, following rules, showing interest and courtesy, and coping with conflict.
3. Math (14 items). These items pertain to basic math calculations (addition, subtraction, multiplication, division, averages, fractions, decimals, percentages, making monetary change, and time calculation).
4. Record Keeping and Forms Completion (9 items). Questions in this area will test your ability to keep basic records and check form entries. No previous knowledge of the specific record, procedure, or form is required.
5. Checking and Comparing (18 items). To answer these items, you will compare information (usually 3-4 lines) to detect differences (typos, format, transposition, punctuation, etc.). No previous knowledge of the information is required.
6. Sorting, Alphabetizing, and Filing (18 items). Items in this area indicate your ability to sort, alphabetize, and file information. Commonly accepted rules for alphabetizing and filing are used. Examples include names, addresses, titles, organization names, and abbreviations.
7. English Grammar, Effective Expression, and Editing (19 items). Knowledge of English grammar, effective expression, and editing are tested by questions on basic grammar rules, spelling, punctuation, word usage, and sentence structure.
For the job classes of Office Assistant 1, 2, and 3, there are both typing and non-typing position options. Applicants for office assistant positions which do not require a significant amount of typing are not required to take the typing (keyboard) test.