Clerical/Office Support Examination Overview

All applicants for certain clerical titles are required to take and pass the Clerical/Office Support Jobs Examination. This one test encompasses the following clerical/office job titles:

 

  • Office Assistant 1, 2 and 3 (typing positions and non-typing positions)
  • Imaging Operator 1
  • Secretary 1 and 2
  • Administrative Secretary

 

After applying for each job title online, you have 90 days to complete the test at one of our testing locations.

Test Breakdown:
Total Items: 100 question format consisting of 4- or 5-option multiple-choice answers (A, B, C, D, E)
Allotted Test Time: 3 hours
Passing Score: 47 out of 100


 

Test Components:

1. Reading Comprehension (12) items). These items test your ability to read, comprehend, and apply written information. No previous knowledge of the material is required.

2. Interpersonal Skills (10 items). These questions relate to your ability to interact with coworkers, customers, and office visitors. They pertain to customer service, making objective decisions, following rules, showing interest and courtesy, and coping with conflict.

3. Math (14 items). These items pertain to basic math calculations (addition, subtraction, multiplication, division, averages, fractions, decimals, percentages, making monetary change, and time calculation).

4. Record Keeping and Forms Completion (9 items). Questions in this area will test your ability to keep basic records and check form entries. No previous knowledge of the specific record, procedure, or form is required.

5. Checking and Comparing (18 items). To answer these items, you will compare information (usually 3-4 lines) to detect differences (typos, format, transposition, punctuation, etc.). No previous knowledge of the information is required.

6. Sorting, Alphabetizing, and Filing (18 items). Items in this area indicate your ability to sort, alphabetize, and file information. Commonly accepted rules for alphabetizing and filing are used. Examples include names, addresses, titles, organization names, and abbreviations.

7. English Grammar, Effective Expression, and Editing (19 items). Knowledge of English grammar, effective expression, and editing are tested by questions on basic grammar rules, spelling, punctuation, word usage, and sentence structure.


 

Typing

For the job classes of Office Assistant 1, 2, and 3, there are both typing and non-typing position options. Applicants for office assistant positions which do not require a significant amount of typing are not required to take the typing (keyboard) test. 

  • The DOP's Typing Speed and Accuracy Test is a 3-minute timed test. 
  • The minimum passing score is 35 net words per minute, with 80% accuracy. 
  • Typing tests are not administered at test centers; you may take the test at any internet-connected computer (home, WorkForce WV office, library, etc.)
  • You must complete the typing test within 15 calendar days of taking the written test at a test center.
  • After completing the written test, a test administrator will give you a Typing Test Instructions sheet. The sheet contains the instructions and a special access code you'll need to take the test.
  • You may only take the typing test one time within a 90 day period.
  • IMPORTANT: Any falsification in the typing test procedure, such as allowing another person to take the test for you, is a serious violation of State law. All applicants can expect to have their typing skills re-tested by the employing agency if contacted for an interview. Failure to meet your claimed speed and accuracy level may result in permanent State employment disqualification and possible prosecution of all persons involved.