Clerical Examination Overview


All applicants for certain clerical titles are required to take and pass the Clerical Jobs Examination. This one test encompasses the following clerical job titles:

 

  • Office Assistant 1, 2 and 3 (typing positions and non-typing positions)
  • Imaging Operator 1
  • Secretary 1 and 2
  • Administrative Secretary

 

After applying for each job title online, you will receive instructions on how to take the online test within a few weeks of applying. Your typing instructions will also be included.

Test Breakdown:
Total Items: 100 question format consisting of 4- or 5-option multiple-choice answers (A, B, C, D, E)
Allotted Test Time: 3 hours
Passing Score: 47 out of 100


 

Test Components:

1. Reading Comprehension (12) items). These items test your ability to read, comprehend, and apply written information. No previous knowledge of the material is required.

2. Interpersonal Skills (10 items). These questions relate to your ability to interact with coworkers, customers, and office visitors. They pertain to customer service, making objective decisions, following rules, showing interest and courtesy, and coping with conflict.

3. Math (14 items). These items pertain to basic math calculations (addition, subtraction, multiplication, division, averages, fractions, decimals, percentages, making monetary change, and time calculation).

4. Record Keeping and Forms Completion (9 items). Questions in this area will test your ability to keep basic records and check form entries. No previous knowledge of the specific record, procedure, or form is required.

5. Checking and Comparing (18 items). To answer these items, you will compare information (usually 3-4 lines) to detect differences (typos, format, transposition, punctuation, etc.). No previous knowledge of the information is required.

6. Sorting, Alphabetizing, and Filing (18 items). Items in this area indicate your ability to sort, alphabetize, and file information. Commonly accepted rules for alphabetizing and filing are used. Examples include names, addresses, titles, organization names, and abbreviations.

7. English Grammar, Effective Expression, and Editing (19 items). Knowledge of English grammar, effective expression, and editing are tested by questions on basic grammar rules, spelling, punctuation, word usage, and sentence structure.


 

Typing

For the job classes of Office Assistant 1, 2, and 3, there are both typing and non-typing position options. Applicants for office assistant positions which do not require a significant amount of typing are not required to take the typing (keyboard) test. 

  • The DOP's Typing Speed and Accuracy Test is a 3-minute timed test.
  • The minimum passing score is 35 net words per minute, with 80% accuracy.
  • You must complete the typing test within 15 calendar days of taking the test.
  • After completing the test, please refer to the Typing Test Instructions listed on your test notification email. The instructions will contain a special access code that you will need to take the typing test.
  • You may only take the typing test one time within a 90 day period.
  • IMPORTANT: Any falsification in the typing test procedure, such as allowing another person to take the test for you, is a serious violation of State law. All applicants can expect to have their typing skills re-tested by the employing agency if contacted for an interview. Failure to meet your claimed speed and accuracy level may result in permanent State employment disqualification and possible prosecution of all persons involved.