All applicants for certain clerical titles are required to take
and pass the Clerical/Office Support Jobs Examination. This one test is used
for the following clerical/office support job titles, although not all titles
shown may be open for application - you should check our current announcements:
Office Assistant 1, 2
and 3 (typing positions and non-typing positions)
Support Technician 1 and 2
Secretary 1 and 2
Please read job postings for every job classification very
carefully. Some specialized support jobs such as Accounting Technician,
Customer Service Representative, and Telephone Operator require a different
examination. Also, some jobs require a typing test, and applicants for Data
Entry Operator 1 and 2 jobs do not have a written examination but must take and
pass the online typing test (see typing and data entry test information below).
EXAMINATION PROCEDURES AND TEST-TAKING TIPS
Below is a general description of the procedures and topics
covered in the Office Support Jobs (Clerical) examination.
The written test score is used for ranking and referral order.
Applicants are expected to complete all 100 items. Although timed (you will
have three hours to complete the written test), this is not a speed test. It is
important to keep track of your time so that you can work at a steady pace.
Don’t spend too much time on questions you find difficult. Try to eliminate one
or two answers and make a reasonable guess (there is no penalty for guessing!).
Unless specifically stated below, no test study guide is
available, and we cannot recommend specific study materials, nor can we provide
more information about specific test sections or items. Textbooks and general
test preparation guides covering the test topics may be available in libraries
For the job classes of Office Assistant 1, 2, and 3, there are
both typing and non-typing position options. Applicants for office assistant
positions which do not require a significant amount of typing are not required
to take the typing (keyboard) test. More information on the typing test, and
the separate data entry keyboarding test, is found below.
Applicants who require special handicap/disability
accommodations for the testing process should call our Staffing Services unit
at 304-558-3950 ext 0.
WRITTEN EXAMINATION DESCRIPTION/COMPONENTS
100 question format consisting of 4- or 5-option multiple-choice
answers (A, B, C, D, E)
Test Time: 3 hours
Passing Score: 47 out
Test Components - the test sections are described
(12 items) - These items test your ability to read, understand, and apply
written information. No previous knowledge of the material is required.
(10 items) - These questions related to your ability to deal with coworkers,
customers, and office visitors. They deal with customer service, making
objective decisions, following rules, showing interest and courtesy, and coping
Arithmetic (14 items)
- These items pertain to basic arithmetic calculations (addition, subtraction,
multiplication, division, averages, fractions, decimals, percentages, making
change, and time calculation).
Record Keeping and
Forms Completion (9 items) - Questions in this area will test your ability to
keep basic records and check form entries. No previous knowledge of the
specific record, procedure, or form is required.
Checking and Comparing
(18 items) - To answer these items, you will compare pairs of information
(usually 3-4 lines) to detect differences in the information (typos, format,
transposition, punctuation, etc.). No previous knowledge of the information is
Alphabetizing, and Filing (18 items) - Items in this area indicate your
ability to sort, alphabetize, and file information. Commonly accepted rules for
alphabetizing and filing are used. Examples include names, addresses, titles,
organization names, and abbreviations.
Effective Expression, and Editing (19 items) - Knowledge of English grammar,
effective expression, and editing are tested by questions on basic grammar
rules, spelling, punctuation, word usage, and sentence structure.
TYPING TEST INFORMATION
The Division of Personnel’s Typing Speed and Accuracy Test is a
five-minute timed test. The minimum passing score is 35 net words
per minute, with 80% accuracy. NOTE: The same typing test is used for the
clerical titles listed above and for data entry positions. To receive scores on
all of the above-listed positions and/or data entry jobs, applicants need only
take the typing test one time.
tests are not administered at Testing Centers. Applicants
for any clerical job (Office Assistant, Secretary, etc.) that requires typing
skills or for data entry positions will have 15 days after completing the
written test to complete a special online typing test.
You will not qualify for typing jobs until you have completed
the online typing test. The typing test may be taken at any available
internet-connected computer (home, WorkForce WV office, library, etc.). You may
take the test at any time or place; however, you MUST complete the typing test
within 15 calendar days of taking the written test. If you do not take the
typing test, or if you do not pass it, you can only be considered for
Applicants who complete the written test will receive a Typing
Test Instructions sheet from the test administrator. It is very important that
you read and keep this sheet until you are ready to take the typing test. The
instruction sheet contains complete instructions on accessing the special
typing test website, and will contain a special access code. You must test
within 15 days to avoid expiration of the Access Code. We cannot accept typing
test results from any other source other than that described in the Typing Test
At the testing website, you may practice typing before starting
the actual test.
You must pass both the written test and typing test to qualify
for typing-specific jobs. The final score is a combination of your passing
written and typing test scores. Once you complete the typing test session your
score is final. Do NOT attempt to re-test. You are not permitted to retake the
typing test until you have re-applied and re-taken the written test. The
waiting period for the written test is 90 days.
IMPORTANT: Any falsification in the typing test procedure, such
as allowing another person to take the test for you, is a serious violation of
State law. All applicants can expect to have their typing skills re-tested by
the employing agency if contacted for an interview. Failure to meet your
claimed speed and accuracy level may result in permanent State employment
disqualification and possible prosecution of all persons involved.
DATA ENTRY OPERATOR KEYBOARD TEST
All data entry operator jobs are located in Charleston. There is
no written test for these positions; however, applicants who have applied for
our Data Entry Operator 1 or 2 job class(es) will take an
online performance (typing) test – this is the same typing test used for
the other clerical job titles listed above on this page.
As with all other job titles, you should first apply online. Once you’ve completed the application process, you must then
report in person to any one of our test locations to register and to obtain an
online test instruction sheet and access code. To receive scores on data entry
positions and/or any of the above-listed job titles, applicants need only take
the typing test one time.
TEST WEIGHTS AND SCORE COMPUTATION
For jobs that require typing, the final score is the weighted
average of the percent scores on the clerical written and typing tests. As
an example: Let's say an applicant passes the written test with 68 of 100 items
correct (68%), and passes the typing test with 45 net words per minute.
Typing percent score =
45 / 70 = 64% (rounded)
The written test
counts 70% and the typing test counts 30% of the final score
Therefore, the Final
Score = 70% of 68 plus 30% of 64 = 67 (rounded)
points (5 or 10) are added to the final score, as appropriate.
Written Exam Passing -
47 of 100 (47%)
Weight with Typing
Test: 70% of total score
Typing Test Passing
Score: 35 net words per minute (50%)
Weight with Written
test 30% of total score